eCabcall Online booking platform
Glasgow Taxis customers do not need an app to book a taxi online. eCabcall is an internet booking service.
Glasgow Taxis will customise a web experience for your company that will allow you to manage your bookings online.
How eCabcall works
Customers, whether they're members of the public or corporate clients, can register online by providing a few simple details. They then have access to a personal profile allowing them to manage multiple pick-up addresses and destinations. Customers can log in using any device whether it's a personal computer, tablet or Smartphone, and handle their bookings with ease.
Benefits for registered users
A personalised experience that keeps the customer's addresses and history in one convenient location that they can access anywhere, anytime
Fare estimation using your dispatch system
Check on the status of a booking or cancel a booking from any device
Reporting for customers, exportable to PDF or Excel spreadsheets
Template bookings for high turnover clients such as hotels and businesses
Fast booking mode for hotels
Please correct the following errors:
Cabcall Automated Phone Booking
(IVR) Interactive voice response Great for Hotels, Restaurants any Business
When a customer calls our main number 0141 429 7070, they are greeted with an automated welcome prompt. The system checks for the caller ID. If you’re a business you can have Table, Room or Docket numbers on your automated booking, this speeds up the booking process, no more waiting on the phone for your staff at busy times.
If the system identifies the customer, they are walked through a series of prompts to book a taxi for their preferred location and time.
If the system does not identify the customer, they are transferred to a live operator
Ringbacks provide customers with the status of their booking and allows them to cancel an existing booking
Support and customisation for high turnover customers such as hotels, receptions and restaurants
Generates docket numbers for public venues and busy locations
Mobile Phone (IVR) Automated Booking System
Reads back the customer's pick-up address using text-to-speech
Uses your booking history
Register your favourite locations
If you require any more information about eCabcall please email firstname.lastname@example.org or call our administration office on 0141 554 2222.
Track your taxi's progress live on your Smartphone.The app also allows the customer to enter their full pickup and drop off address for a booking, including select special instructions and vehicle preference. Customers also have the ability to gain fare estimations and once booked and a vehicle dispatched, the taxi's progress to their pickup point can be tracked LIVE on their Smartphone handset. There is also a number of automatic "on approach" notification options.
Even faster booking with "Favourite Locations". Customers can also create a list of their "Favourite Locations" in the app which can further speed up the booking process. These "Favourite Locations" are reflected both in the app and in the customers online Web Booker account for when creating bookings via our website.